Returns & Exchanges

We want you to feel confident in every purchase you make with The Companio. If you receive a product with a quality issue, we're here to help.

Return & Exchange Eligibility

• Returns and exchanges are only applicable for products with a manufacturing defect or quality issue.
• Requests must be raised within 24 hours of delivery.
• The product must be unused, with all original tags and packaging intact.

How to Initiate a Return or Exchange

To initiate a return or exchange, please email us at: thecompanio1@gmail.com or WhatsApp us at 6200583939 within 24 hours of delivery with:

• Your Order ID
• A brief description of the issue
• A parcel opening video clearly showing the product and the issue

Please Note: A parcel opening video is mandatory for all return and exchange requests. Requests without this video will not be accepted.

Refunds

Once the returned product is received and passes our quality inspection, the refund will be processed to your original mode of payment.

Exchange Timeline

Once your exchange request is approved, the replacement product will be delivered within 8–10 business days.